Client Success Strategist: Data-Driven Growth

MarkMade; New York (NY); Vor Ort; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Modern office in NYC

Fast-track career growth

Data-driven culture

Zusammenfassung

MarkMade is seeking a data-driven Client Success Strategist in New York to analyze client health, optimize the customer journey, and scale operations with growth. You will drive data-informed decisions, collaborate across product and operations, and lead strategic reviews with major accounts to maintain long-term client alignment.

Ideal candidates bring experience in operations, customer success, or strategy consulting, strong analytical skills, and excellent organization to manage multiple

Qualifikationen

• Analytical mindset with ability to work with data to drive decisions.
• Strong organizational skills and ability to manage multiple high-priority projects.
• Background in Operations, Customer Success, or Strategy Consulting.

Aufgaben

• Analyze customer data to identify patterns, risks, and opportunities for expansion.
• Develop and refine operational playbooks for the Client Success team.
• Partner with the Product team to advocate for features that drive client satisfaction.
• Lead high-level strategic reviews with key accounts to ensure long‑term alignment.

Kenntnisse

Analytical mindset

Organizational skills

Customer success

Jobbeschreibung

MarkMade is seeking a data-driven Client Success Strategist in New York to analyze client health, optimize the customer journey, and scale operations with growth. You will drive data-informed decisions, collaborate across product and operations, and lead strategic reviews with major accounts to maintain long-term client alignment.

Ideal candidates bring experience in operations, customer success, or strategy consulting, strong analytical skills, and excellent organization to manage multiple