Client Success Strategist

NYD Games; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Modern office in NYC

Fast-track career growth in operations

Data-driven culture

Job summary

NYD Games in New York is seeking a data-driven Client Success Strategist to join our Operations team. You will analyze client health, optimize the customer journey, and help our operations scale alongside our client base.

You will partner with Product to advocate for features that boost satisfaction, develop playbooks, and lead strategic reviews with key accounts to ensure long-term alignment.

Qualifications

• Analyze customer data to identify patterns, risks and opportunities for expansion.
• Develop and refine operational playbooks for the Client Success team.
• Partner with the Product team to advocate for features that drive client satisfaction.
• Based in or willing to work from our New York office.

Responsibilities

• Analyze customer data to identify patterns, risks, and opportunities for expansion.
• Develop and refine operational playbooks for the Client Success team.
• Partner with the Product team to advocate for features that drive client satisfaction.
• Lead high-level strategic reviews with key accounts to ensure long-term alignment.

Skills

Analytical mindset

Operations background

Client lifecycle analysis

Strategic thinking

Job description

We are seeking a data-driven Client Success Strategist to join our Operations team in New York. You will be responsible for analyzing client health, optimizing the customer journey, and ensuring our operations scale alongside our client base.

Your Responsibilities

• Analyze customer data to identify patterns, risks, and opportunities for expansion.
• Develop and refine operational playbooks for the Client Success team.
• Partner with the Product team to advocate for features that drive client satisfaction.
Lead high-level strategic reviews with key accounts to ensure long-term alignment.

Who We Are Looking For

• Background in Operations, Customer Success, or Strategy Consulting.
• Analytical prowess—comfortable working with data to drive decisions.
• Excellent organizational skills and the ability to manage multiple high-priority projects.
Based in or willing to work from our New York office.

Why Join Us?

• Modern office environment in the heart of the tech scene.
• Fast-track career growth opportunities in operations management.
A culture that values data, transparency, and results.

We believe in equality of opportunity. To live. To succeed. To grow. To be more than.