Client Success Strategist

MarkMade; New York (NY); Presencial; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Modern office in NYC

Fast-track career growth

Data-driven culture

Descripción de la vacante

MarkMade is seeking a data-driven Client Success Strategist in New York to analyze client health, optimize the customer journey, and scale operations with growth. You will drive data-informed decisions, collaborate across product and operations, and lead strategic reviews with major accounts to maintain long-term client alignment.

Ideal candidates bring experience in operations, customer success, or strategy consulting, strong analytical skills, and excellent organization to manage multiple

Formación

• Analytical mindset with ability to work with data to drive decisions.
• Strong organizational skills and ability to manage multiple high-priority projects.
• Background in Operations, Customer Success, or Strategy Consulting.

Responsabilidades

• Analyze customer data to identify patterns, risks, and opportunities for expansion.
• Develop and refine operational playbooks for the Client Success team.
• Partner with the Product team to advocate for features that drive client satisfaction.
• Lead high-level strategic reviews with key accounts to ensure long‑term alignment.

Conocimientos

Analytical mindset

Organizational skills

Customer success

Descripción del empleo

We are seeking a data-driven Client Success Strategist to join our Operations team in New York. You will be responsible for analyzing client health, optimizing the customer journey, and ensuring our operations scale alongside our client base.

Your Responsibilities

• Analyze customer data to identify patterns, risks, and opportunities for expansion.
• Develop and refine operational playbooks for the Client Success team.
• Partner with the Product team to advocate for features that drive client satisfaction.
• Lead high-level strategic reviews with key accounts to ensure long‑term alignment.

Who We Are Looking For

• Background in Operations, Customer Success, or Strategy Consulting.
• Analytical prowess—comfortable working with data to drive decisions.
• Excellent organizational skills and the ability to manage multiple high-priority projects.
• Based in or willing to work from our New York office.

Why Join Us?

• Modern office environment in the heart of the tech scene.
• Fast-track career growth opportunities in operations management.
• A culture that values data, transparency, and results.

We believe in equality of opportunity. To live. To succeed. To grow. To be more than.

By submitting this form you agree to our Privacy Policy . Optimum may contact you via email or phone for scheduling or marketing purposes.