Client Success Strategist

Digifoxtech; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Digifoxtech in New York seeks a data-driven Client Success Strategist to join our Operations team. You will analyze client health, optimize the customer journey, and help our operations scale with a growing client base.

Responsibilities include analyzing customer data to identify patterns and opportunities, developing playbooks for the Client Success team, and partnering with Product to advocate for features that boost client satisfaction.

Qualifications

• Background in Operations, Customer Success, or Strategy Consulting.
• Analytical prowess—comfortable working with data to drive decisions.
• Excellent organizational skills and the ability to manage multiple high-priority projects.
• Based in or willing to work from our New York office.

Responsibilities

• Analyze customer data to identify patterns, risks, and opportunities for expansion.
• Develop and refine operational playbooks for the Client Success team.
• Partner with the Product team to advocate for features that drive client satisfaction.
• Lead high-level strategic reviews with key accounts to ensure long‑term alignment.

Skills

Analytical thinking

Operations experience

Customer Success background

Strategy consulting experience

Job description

We are seeking a data-driven Client Success Strategist to join our Operations team in New York. You will be responsible for analyzing client health, optimizing the customer journey, and ensuring our operations scale alongside our client base.

Your Responsibilities

• Analyze customer data to identify patterns, risks, and opportunities for expansion.
• Develop and refine operational playbooks for the Client Success team.
• Partner with the Product team to advocate for features that drive client satisfaction.
• Lead high-level strategic reviews with key accounts to ensure long‑term alignment.

Who We Are Looking For

• Background in Operations, Customer Success, or Strategy Consulting.
• Analytical prowess—comfortable working with data to drive decisions.
• Excellent organizational skills and the ability to manage multiple high-priority projects.
• Based in or willing to work from our New York office.

Why Join Us?

• Modern office environment in the heart of the tech scene.
• Fast-track career growth opportunities in operations management.
• A culture that values data, transparency, and results.

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