Client Success Specialist, Wholesale CPD & Analytics

Jobtailor; Grand Prairie (TX); On-site; USD 38,000 - 56,000; Full time

Job summary

Jobtailor in Texas is seeking a dedicated customer service professional to support Wholesale CPD accounts via email and phone. You will manage front-end client websites, back-end reporting, and provide custom reporting and analytics for program accounts.

You will act as the liaison between Wholesale accounts and CPD Service Delivery Teams, coordinating with RPC, NAR, Outsource Services, and third-party partners to ensure high satisfaction and timely delivery.

Qualifications

• Associate's degree or equivalent experience required.
• Business area of study preferred.
• Minimum 2 years of experience.
• Minimum 3 years of Sales or Customer Service Experience.
• Proficiency in MS Office applications, browsers, and intranet apps like Store Portal.
• Data entry capability.
• 10-key by touch.
• Email, IM, and Microsoft Suite (Word, Excel).
• Proper grammar, spelling, pronunciation, and punctuation.
• Ability to manage multiple priorities accurately.
• Professional, conscientious, tolerant, patient, organized, team-player.

Responsibilities

• Provide exemplary customer service and support for Wholesale CPD accounts via email and call-center activities.
• Manage and maintain front-end client websites and back-end reporting/analytics tools.
• Launch, monitor, and maintain high levels of customer web-to-print satisfaction.
• Serve as day-to-day intermediary between Wholesale accounts and CPD Service Delivery Teams.
• Coordinate with CPD RPC to identify outsourced and warehoused products and trends.

Skills

Customer service

Data entry

MS Office proficiency

Project management

Analytical reporting

Education

Associate's degree or equivalent experience

Tools

Store Portal

Job description

Jobtailor in Texas is seeking a dedicated customer service professional to support Wholesale CPD accounts via email and phone. You will manage front-end client websites, back-end reporting, and provide custom reporting and analytics for program accounts.

You will act as the liaison between Wholesale accounts and CPD Service Delivery Teams, coordinating with RPC, NAR, Outsource Services, and third-party partners to ensure high satisfaction and timely delivery.