Client Services Specialist

Jobtailor; Buford (GA); On-site; USD 42,000 - 52,000; Full time

Job summary

Jobtailor in Buford, GA seeks a customer service professional to support Wholesale CPD accounts via email and call-center channels. You will manage client websites, back-end reporting, and analytics while ensuring high web-to-print satisfaction.

The role requires a degree or equivalent, at least 2 years of experience in sales or customer service, and strong MS Office and Store Portal skills. Teamwork and accuracy are essential.

Qualifications

• Associate's degree or equivalent experience.
• Business area of study
• Minimum 2 years of experience
• Minimum 3-year Sales or Customer Service Experience
• Proficiency in MS Office applications
• Proficiency in Store Portal and intranet applications
• Data entry and 10-key by touch
• Email, IM, and Microsoft Suite preferred
• Proper grammar, spelling, pronunciation, and punctuation
• Ability to manage multiple priorities accurately
• Professional, conscientious, tolerant, patient, organized, and team player attributes

Responsibilities

• Provide customer service and support for Wholesale CPD accounts via email and call-center activities.
• Manage and maintain front-end client websites and back-end reporting and analytical tools.
• Launch, monitor, and maintain high levels of customer web-to-print satisfaction.
• Function as the day-to-day intermediary between Wholesale accounts and CPD Service Delivery Teams, including RPC, NAR, Outsource Services, and third-party partners.
• Provide custom reporting and basic performance analytics for program accounts

Skills

Customer service

Data entry

MS Office proficiency

Email communication

Education

Associate's degree

Tools

Store Portal

Intranet Applications

Email

Instant Messaging

MS Office Applications

Job description

• Provide customer service and support for Wholesale CPD accounts through email and call-center activities
• Manage and maintain front-end custom client websites and back-end reporting and analytical tools
• Launch, monitor, and maintain high levels of customer web-to-print satisfaction
• Function as the day-to-day intermediary between Wholesale accounts and CPD Service Delivery Teams, including RPC, NAR, Outsource Services, and third-party partners
• Partner with CPD’s RPC to identify outsourced and warehoused products and trends associated with transitioning to in-house digital production
• Provide custom reporting and basic performance analytics for program accounts

Requirements

• Associate's degree or equivalent experience
• Business area of study
• Minimum 2 years of experience
• Minimum 3-year Sales or Customer Service Experience
• Proficiency in MS Office applications
• Proficiency in industry standard web browsers and Intranet applications such as the Store Portal
• Data entry
• 10-key by touch
• Email, IM, and Microsoft Suite preferred (Word, Excel)
• Proper grammar, spelling, pronunciation, and punctuation
• Ability to manage multiple priorities accurately
• Professional, conscientious, tolerant, patient, organized, and team player attributes

Core Competencies

Demonstrates expertise in customer service and support for Wholesale accounts, with strong capabilities in managing client websites and providing performance analytics. Proficient in MS Office applications and skilled in data entry and communication.

Highest-signal resume keywords

• Customer Service Experience
• Data Entry
• MS Office Proficiency
• Web-to-Print Satisfaction Management
• Performance Analytics

Hard Skills

• Data Entry
• 10-Key By Touch
• Performance Analytics
• Web-to-Print Management
• Email Communication

Soft Skills

• Organized
• Team Player
• Conscientious
• Patient
• Tolerant

Certifications & Qualifications

• Associate's Degree

Industry Keywords

• Wholesale Accounts
• Customer Support
• Service Delivery Teams
• Outsourced Products
• Digital Production

Tools & Technologies

• MS Office Applications
• Store Portal
• Intranet Applications
• Email
• Instant Messaging