Wholesale Client Success and Analytics Coordinator

Jobtailor; Signal Hill (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Jobtailor is seeking a detail-oriented customer service specialist to support Wholesale CPD accounts through email and call-center activities. You will manage front-end client websites and back-end reporting tools to ensure smooth operations.

You will coordinate with CPD service delivery teams and third-party partners, generate basic performance analytics, and handle or assist with special projects as needed.

Qualifications

• Associate's degree or equivalent experience.
• Business area of study.
• Minimum 2 years of experience.
• Minimum 3 years of sales or customer service experience.
• Proficiency in MS Office applications, industry-standard web browsers, and Intranet applications such as the Store Portal.
• Data entry proficiency and 10-key by touch.

Responsibilities

• Provide customer service and support for Wholesale CPD accounts through email and call-center activities.
• Manage and maintain front-end custom client websites and back-end reporting and analytical tools.
• Launch, monitor, and maintain customer web-to-print satisfaction.
• Serve as day-to-day intermediary between Wholesale accounts and CPD Service Delivery Teams, including RPC, NAR, Outsource Services, and 3rd Party Partners.
• Partner with CPD's RPC to identify outsourced and warehoused products and trends related to transitioning to in-house digital production.
• Provide custom reporting and basic performance analytics for program accounts.
• Coordinate with CPD Operations Teams on Wholesale customer projects and ongoing programs.
• Work with CPD 3rd Party Vendors and Suppliers on complex projects and programs.
• Handle or assist with special projects as needed.

Skills

Customer Service Experience

Data Entry Proficiency

MS Office Proficiency

Reporting and Analytics

Project Coordination

Web-to-Print Management

10-Key by Touch

Education

Associate's Degree

Tools

MS Office Applications

Email

Intranet Applications

Web Browsers

Store Portal

Job description

Jobtailor is seeking a detail-oriented customer service specialist to support Wholesale CPD accounts through email and call-center activities. You will manage front-end client websites and back-end reporting tools to ensure smooth operations.

You will coordinate with CPD service delivery teams and third-party partners, generate basic performance analytics, and handle or assist with special projects as needed.