Client Services Specialist

Jobtailor; Signal Hill (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Jobtailor is seeking a detail-oriented customer service specialist to support Wholesale CPD accounts through email and call-center activities. You will manage front-end client websites and back-end reporting tools to ensure smooth operations.

You will coordinate with CPD service delivery teams and third-party partners, generate basic performance analytics, and handle or assist with special projects as needed.

Qualifications

• Associate's degree or equivalent experience.
• Business area of study.
• Minimum 2 years of experience.
• Minimum 3 years of sales or customer service experience.
• Proficiency in MS Office applications, industry-standard web browsers, and Intranet applications such as the Store Portal.
• Data entry proficiency and 10-key by touch.

Responsibilities

• Provide customer service and support for Wholesale CPD accounts through email and call-center activities.
• Manage and maintain front-end custom client websites and back-end reporting and analytical tools.
• Launch, monitor, and maintain customer web-to-print satisfaction.
• Serve as day-to-day intermediary between Wholesale accounts and CPD Service Delivery Teams, including RPC, NAR, Outsource Services, and 3rd Party Partners.
• Partner with CPD's RPC to identify outsourced and warehoused products and trends related to transitioning to in-house digital production.
• Provide custom reporting and basic performance analytics for program accounts.
• Coordinate with CPD Operations Teams on Wholesale customer projects and ongoing programs.
• Work with CPD 3rd Party Vendors and Suppliers on complex projects and programs.
• Handle or assist with special projects as needed.

Skills

Customer Service Experience

Data Entry Proficiency

MS Office Proficiency

Reporting and Analytics

Project Coordination

Web-to-Print Management

10-Key by Touch

Education

Associate's Degree

Tools

MS Office Applications

Email

Intranet Applications

Web Browsers

Store Portal

Job description

• Provide customer service and support for Wholesale CPD accounts through email and call-center activities
• Manage and maintain front-end custom client websites and back-end reporting and analytical tools
• Launch, monitor, and maintain customer web-to-print satisfaction
• Serve as day-to-day intermediary between Wholesale accounts and CPD Service Delivery Teams, including RPC, NAR, Outsource Services, and 3rd Party Partners
• Partner with CPD's RPC to identify outsourced and warehoused products and trends related to transitioning to in-house digital production
• Provide custom reporting and basic performance analytics for program accounts
• Coordinate with CPD Operations Teams on Wholesale customer projects and ongoing programs
• Work with CPD 3rd Party Vendors and Suppliers on complex projects and programs
• Handle or assist with special projects as needed

Requirements

• Associate's degree or equivalent experience
• Business area of study
• Minimum 2 years of experience
• Minimum 3 years of sales or customer service experience
• Proficiency in MS Office applications, industry-standard web browsers, and Intranet applications such as the Store Portal
• Data entry proficiency
• 10-key by touch
• Email, IM, and Microsoft Suite knowledge (Word, Excel preferred)
• Proper grammar, spelling, pronunciation, and punctuation
• Ability to manage multiple priorities accurately
• Professional, conscientious, tolerant, patient, organized, and team-oriented

Core Competencies

Demonstrates expertise in customer service and support for Wholesale accounts, with strong proficiency in data entry and reporting analytics. Capable of managing multiple priorities while coordinating with various teams and vendors to ensure project success.

Highest-signal resume keywords

• Customer Service Experience
• Data Entry Proficiency
• MS Office Proficiency
• Reporting and Analytics
• Project Coordination

Hard Skills

• Data Entry
• Reporting
• Performance Analytics
• Web-to-Print Management
• 10-Key by Touch

Soft Skills

• Organized
• Team-Oriented
• Professional
• Patient
• Conscientious

Certifications & Qualifications

• Associate's Degree

Industry Keywords

• Wholesale Accounts
• Customer Support
• Service Delivery Teams
• Outsourced Products
• Digital Production

Tools & Technologies

• MS Office Applications
• Email
• Intranet Applications
• Web Browsers
• Store Portal