Client Success Specialist – 3PL Fulfillment

Staci Americas, Inc.; Batavia (IL); On-site; USD 68,770,000 - 74,501,000; Full time

Benefits offered by this job

Health insurance

401k

Dental

Vision

Job summary

Paxon Fulfillment in Batavia, IL, is hiring a Client Success Representative. This full-time role supports multi-client warehousing, handling orders from entry to shipment and billing.

The CSR will work with the Facility Manager, use our Warehouse Management System, and build strong client relationships. The ideal candidate has 2–3 years in account management or B2B customer service and a track record of problem solving.

Qualifications

• 2–3 years of account management or B2B customer service experience.
• Experience in a multi-client warehousing environment preferred.
• Ability to communicate with end users, vendors, and senior management.
• Strong problem-solving and project management skills.
• Understanding business and financial implications of decisions.
• Ability to align work with strategic goals.

Responsibilities

• Manage customer orders for accurate entry, fulfillment, and shipping.
• Coordinate with Facility Manager and operations on orders.
• Learn and use the proprietary Warehouse Management System.
• Provide customers with accurate account, order, and inventory info.
• Handle weekly and month-end billing inquiries.
• Learn and follow standard operating procedures for accounts.
• Organize and file all customer orders and shipping documents.

Skills

Written comms

Verbal comms

Problem solving

Project management

Client relations

Job description

Paxon Fulfillment in Batavia, IL, is hiring a Client Success Representative. This full-time role supports multi-client warehousing, handling orders from entry to shipment and billing.

The CSR will work with the Facility Manager, use our Warehouse Management System, and build strong client relationships. The ideal candidate has 2–3 years in account management or B2B customer service and a track record of problem solving.