Client Success Advocate - Logistics & 3PL

Symbia Logistics; Commerce City (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

Symbia Logistics is seeking a Client Services Representative to advocate for clients and coordinate with Operations. The role focuses on orders, inventory, and shipment issues across assigned accounts, ensuring timely communication and accurate responses.

The ideal candidate has at least one year in warehouse customer service, with preference for 3PL exposure and experience using warehouse tech and MS Office tools.

Qualifications

• At least one year of experience in a warehouse customer service environment.
• 3PL experience strongly preferred.
• Experience with warehouse technology and MS Office suite.

Responsibilities

• Be a go-getter and take initiative.
• Build and maintain strong client relationships with assigned accounts.
• Manage tasks such as order changes, backorders, order downloads, inventory management, and shipment issues between Symbia and assigned clients.
• Enter orders into the Symbia operating system as required by the client.
• Prepare activity reports as required by management and each client.
• Communicate promptly and accurately to all client requests while exhibiting a sense of urgency.

Skills

Excellent communication

Organizational skills

MS Office Suite

Tools

WMS (warehouse management system)

Job description

Symbia Logistics is seeking a Client Services Representative to advocate for clients and coordinate with Operations. The role focuses on orders, inventory, and shipment issues across assigned accounts, ensuring timely communication and accurate responses.

The ideal candidate has at least one year in warehouse customer service, with preference for 3PL exposure and experience using warehouse tech and MS Office tools.