Client Success Specialist, 3PL & Fulfillment

Staci Americas, Inc.; Avondale (AZ); On-site; USD 68,770,000 - 74,501,000; Full time

Benefits offered by this job

Health

401k

Dental

Vision

Job summary

Paxon Fulfillment is hiring a Client Success Representative to be based in Avondale, AZ. This full-time role focuses on front-line customer service for a multi-client warehousing environment, not inside sales or a call center.

Responsibilities include managing orders, coordinating with operations, using our Warehouse Management System, and handling billing inquiries. The ideal candidate has 2–3 years of account management or B2B customer service experience in fulfillment.

Qualifications

• 3PL and/or Fulfillment experience
• 2–3 years of Account Management or B2B customer service experience
• Experience in a multi-client warehousing environment

Responsibilities

• Manage the customers’ order process and ensure orders are entered, filled, and shipped accurately and timely
• Work with the Facility Manager and operations staff throughout the order process to identify potential issues
• Learn and be able to work efficiently in our proprietary Warehouse Management System to manage inventory
• Communicate with customers to provide accurate account information, including status of orders and inventory
• Responsible for weekly and month-end billing and any billing-related questions from customers
• Learn and understand Standard Operating Procedures for all account-related activities
• Manage the organization and filing of all customer order and shipping documents

Skills

Communication

Problem solving

Project management

Tools

Warehouse Management System

Job description

Paxon Fulfillment is hiring a Client Success Representative to be based in Avondale, AZ. This full-time role focuses on front-line customer service for a multi-client warehousing environment, not inside sales or a call center.

Responsibilities include managing orders, coordinating with operations, using our Warehouse Management System, and handling billing inquiries. The ideal candidate has 2–3 years of account management or B2B customer service experience in fulfillment.