Client Service Specialist — Logistics & Fulfillment

Radial Inc.; Shepherdsville, Northern (KY, KY); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

Employer HSA funding

401K matching

Generous PTO

Educational assistance

Job summary

Radial Inc. seeks a Client Service Representative to serve as the single point of contact for clients, managing day-to-day communications with Radial for fulfillment needs.

The CSR will interact daily with clients and site leadership through email, phone, text, and other channels. The successful candidate will resolve inquiries, provide exceptional service, and support with floor operations while maintaining up-to-date product and policy knowledge.

Qualifications

• Experience in a fulfillment or distribution setting.
• Strong interpersonal and communication skills within the company and with customers.
• Experience with WMS; reporting and troubleshooting.
• Superior written and oral communication skills; MS Office skills.

Responsibilities

• Primary contact for customers for all operational inquiries and KPI reporting.
• Assist customers in resolving questions and issues.
• Resolve root cause analysis involving operations and escalation as needed.
• Provide exceptional service via phone, email, chat, and text.
• Track, report, and suggest improvements affecting customer experience.

Skills

Fulfillment experience

Distribution experience

Interpersonal communication

WMS knowledge

Microsoft Office

Problem solving

Attention to detail

Schedule flexibility

Education

High School diploma

Tools

Warehouse Management Systems

Job description

Radial Inc. seeks a Client Service Representative to serve as the single point of contact for clients, managing day-to-day communications with Radial for fulfillment needs.

The CSR will interact daily with clients and site leadership through email, phone, text, and other channels. The successful candidate will resolve inquiries, provide exceptional service, and support with floor operations while maintaining up-to-date product and policy knowledge.