Commercial Service Specialist

Lennox; Fort Lauderdale (FL); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Comprehensive health plan

Wellness program

Perks and discounts

Pet insurance

Free subscriptions

Job summary

Lennox National Account Services (NAS) is hiring a customer service professional to differentiate service on commercial accounts. The role supports a portfolio of customer accounts within a team, handling inquiries by phone and email and coordinating service, logistics, and after-sales activities to meet SLAs.

You will liaise with field operations, account leaders, and customer experience teams to maintain strong client relations and drive growth across national accounts.

Qualifications

• Bachelor's degree or equivalent required.
• Proficient in Microsoft Office and CRM software.
• Experience with SAP preferred.
• Excellent customer service skills.
• Strong written and verbal communication abilities.
• Effective problem solving and time management.
• Ability to handle difficult or emotional customer situations.

Responsibilities

• Respond to complex customer inquiries via phone and email with professionalism.
• Assist with coordinating service, maintenance requests, logistics, and after-sales service to meet SLAs.
• Liaise between field operations and customers for scheduling, work orders, billing and escalations.
• Establish and maintain good customer relations through timely, accurate service.
• Collaborate with account leaders and customer experience specialists to drive customer growth.

Job description

• Under direct supervision, responsible for customer service differentiation on one or more existing commercial accounts.
• Assists with portfolio of customer accounts within a team setting and collaborates to complete work in an efficient and effective manner.
• Responds to complex customer inquiries via phone and email with a high level of professionalism and finesse.
• Assist with the day to day work flow of coordinating service and maintenance requests, logistics, and after sales service to meet company and customer SLA requirements.
• Liaison between field operations and customer for scheduling, work order management, billing and escalations.
• Establishes and maintains good customer relations by providing timely, professional, and accurate service to internal and external customers.
• Works closely with account leaders and customer experience specialists to drive customer growth.

• Under direct supervision, responsible for customer service differentiation on one or more existing commercial accounts.
• Assists with portfolio of customer accounts within a team setting and collaborates to complete work in an efficient and effective manner.
• Responds to complex customer inquiries via phone and email with a high level of professionalism and finesse.
• Assist with the day to day work flow of coordinating service and maintenance requests, logistics, and after sales service to meet company and customer SLA requirements.
• Liaison between field operations and customer for scheduling, work order management, billing and escalations.
• Establishes and maintains good customer relations by providing timely, professional, and accurate service to internal and external customers.
• Works closely with account leaders and customer experience specialists to drive customer growth.

What Drives Success

• Under direct supervision, responsible for customer service differentiation on one or more existing commercial accounts.
• Assists with portfolio of customer accounts within a team setting and collaborates to complete work in an efficient and effective manner.
• Responds to complex customer inquiries via phone and email with a high level of professionalism and finesse.
• Assist with the day to day work flow of coordinating service and maintenance requests, logistics, and after sales service to meet company and customer SLA requirements.
• Liaison between field operations and customer for scheduling, work order management, billing and escalations.
• Establishes and maintains good customer relations by providing timely, professional, and accurate service to internal and external customers.
• Works closely with account leaders and customer experience specialists to drive customer growth.

What We Are Looking For

• Requires a bachelor's degree or an equivalent combination of education and experience.
• Able to use Microsoft Office and CRM software effectively.
• Experience with SAP preferred.
• Excellent customer service skills.
• Effective at written and verbal communication, including effective listening skills. Ability to handle difficult or emotional customer situations.
• Strong problem solving and time management skills. Ability to handle and prioritize competing demands.

Who We Are

Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.

We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC).

Benefits

For information regarding our impressive benefits package, please visit our website at: LII Benefits . We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more! Note: benefits may vary depending on the position and are subject to change.