Commercial Service Specialist

Lennox International; Fort Lauderdale (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) matching

Health and wellness benefits

Perks and discounts

Pet insurance

Free subscriptions

Job summary

Lennox National Account Services (NAS), wholly owned by Lennox International, addresses commercial HVAC maintenance and service for a national footprint. The role supports key accounts under supervision and coordinates service, billing, and escalations to meet SLAs.

We value excellent customer service, strong communication, and teamwork. NAS offers opportunities across U.S. offices and a path for growth within a leading HVAC organization.

Qualifications

• Bachelor's degree or an equivalent combination of education and experience.
• Able to use Microsoft Office and CRM software effectively.
• Experience with SAP preferred.
• Excellent customer service skills.
• Effective written and verbal communication with good listening skills; able to handle difficult or emotional customer situations.
• Strong problem solving and time management skills; able to prioritize competing demands.

Responsibilities

• Under direct supervision, responsible for customer service differentiation on one or more existing commercial accounts.
• Assists with portfolio of customer accounts within a team setting and collaborates to complete work efficiently.
• Responds to complex customer inquiries via phone and email with professionalism and finesse.
• Assist with day-to-day workflow of coordinating service and maintenance requests, logistics, and after-sales service to meet SLA requirements.
• Liaison between field operations and customer for scheduling, work order management, billing and escalations.
• Establishes and maintains good customer relations by providing timely, professional, and accurate service.
• Works closely with account leaders and customer experience specialists to drive customer growth.

Skills

Customer service

Communication

Time management

Problem solving

Team collaboration

Education

Bachelor's degree or equivalent

Tools

CRM software

SAP

Microsoft Office

Job description

What Drives Success

• Under direct supervision, responsible for customer servicedifferentiation on one or more existing commercial accounts.
• Assists with portfolio of customer accounts within a team setting andcollaborates to complete work in an efficient and effective manner.
• Responds to complex customer inquiries via phone and email with a highlevel of professionalism and finesse.
• Assist with the day to day work flow of coordinating service and maintenance requests, logistics, and after sales service to meet company and customer SLA requirements.
• Liaison between field operations and customer for scheduling, work ordermanagement, billing and escalations.
• Establishes and maintains good customer relations by providing timely, professional, and accurate service to internal and external customers.
• Works closely with account leaders and customer experience specialists to drive customer growth.

What We Are Looking For

• Requires a bachelor's degree or an equivalent combination of educationand experience.
• Able to use Microsoft Office and CRM software effectively.
• Experience with SAP preferred.
• Excellent customer service skills.
• Effective at written and verbal communication, including effective listening skills.Ability to handle difficult or emotional customer situations.
• Strong problem solving and time management skills. Ability to handle andprioritize competing demands.

Who We Are

Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.

We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC).

Benefits:

For information regarding our impressive benefits package, please visit our website at: LII Benefits. We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more! Note: benefits may vary depending on the position and are subject to change.