Client Success & Solutions Manager

Peak Technologies; Charlotte (NC); On-site; USD 50,000 - 80,000; Full time

Job summary

Peak Technologies seeks a Service Account Manager 1 to nurture client relationships, understand needs, and coordinate with internal teams to deliver solutions.

As the liaison between clients and Peak, you will drive retention and growth, handling inquiries, ensuring timely resolutions, and collaborating with sales, tech support, and operations. Upsell/cross-sell opportunities are encouraged.

Qualifications

• Bachelor's degree or equivalent experience in business/related field.
• Experience in customer service, account management, or sales.
• Experience with SOW and MSA management.
• Excellent communication and interpersonal skills.

Responsibilities

• Build and maintain strong relationships with assigned clients.
• Serve as the primary point of contact for client inquiries, requests, and concerns.
• Understand client needs and objectives to effectively address their requirements.
• Collaborate with internal teams (sales, technical support, operations) to ensure timely resolutions.
• Identify opportunities to upsell or cross-sell products and services.
• Monitor client accounts, usage, and data to identify trends and improvements.
• Develop strategies to enhance client satisfaction and loyalty.
• Provide regular updates to management on client interactions and satisfaction.

Skills

Customer service

Account management

Consultative selling

SOW/MSA management

CRM software

Communication skills

Time management

Education

Bachelor's degree in business administration, marketing, or related field

Tools

Microsoft Office

CRM software

Job description

Peak Technologies seeks a Service Account Manager 1 to nurture client relationships, understand needs, and coordinate with internal teams to deliver solutions.

As the liaison between clients and Peak, you will drive retention and growth, handling inquiries, ensuring timely resolutions, and collaborating with sales, tech support, and operations. Upsell/cross-sell opportunities are encouraged.