Client Success & Service Sales Manager

Peak Technologies; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Peak Technologies in Phoenix, AZ is seeking a Service Account Manager 1 to maintain and cultivate client relationships, ensuring satisfaction with products and services. You will translate client needs into actionable outcomes and coordinate with internal teams to deliver solutions.

Responsibilities include being the main client contact, addressing inquiries, and driving retention and growth through proactive engagement and data-driven insights.

Qualifications

• Bachelor's degree in business, marketing, or related field or equivalent work experience.
• Proven experience in customer service, account management, or sales, preferably in technology or service industry.
• Experience with consultative selling and managing MSAs/SOWs.
• Excellent communication and interpersonal skills; ability to build rapport with clients.
• Strong problem-solving and time-management abilities; works well independently and in a team.

Responsibilities

• Build and maintain strong relationships with assigned clients.
• Serve as the primary point of contact for client inquiries, requests, and concerns.
• Understand client needs and objectives to address requirements.
• Collaborate with sales, technical support, and operations to resolve issues.
• Proactively identify opportunities to upsell or cross-sell products and services.
• Monitor client accounts, usage, and data to identify trends.
• Develop and implement strategies to enhance client satisfaction and loyalty.
• Provide regular updates and reports to management on client interactions and satisfaction.
• Stay informed about industry trends and market developments.
• Participate in training sessions to enhance product knowledge and customer service skills.

Skills

Customer relationship management

Account management

Sales & upselling

Consultative selling

Communication skills

Data analysis

CRM software

Team collaboration

Time management

Education

Bachelor's degree in business administration, marketing, or related field

Tools

CRM systems

Microsoft Office

Job description

Peak Technologies in Phoenix, AZ is seeking a Service Account Manager 1 to maintain and cultivate client relationships, ensuring satisfaction with products and services. You will translate client needs into actionable outcomes and coordinate with internal teams to deliver solutions.

Responsibilities include being the main client contact, addressing inquiries, and driving retention and growth through proactive engagement and data-driven insights.