Client Success & Growth Manager

Peak Technologies; Orlando (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Peak Technologies in Orlando, FL seeks a Service Account Manager 1 to nurture client relationships, understand needs, and coordinate with sales, tech support, and operations to deliver solutions, driving retention and growth.

You will be the primary contact for inquiries, analyze usage data, and support SOW and MSA management. Strong communication and problem-solving, plus teamwork, are essential for success in a fast-paced tech services environment.

Qualifications

• Bachelor's degree in business administration, marketing, or related field or equivalent work experience.
• Proven experience in customer service, account management, or sales, preferably in tech or service industry.
• Experience with consultative selling and managed services.
• Experience with SOW and MSA management.

Responsibilities

• Build and maintain strong relationships with assigned clients.
• Serve as the primary point of contact for client inquiries, requests, and concerns.
• Understand client needs and objectives to address their requirements.
• Collaborate with sales, technical support, and operations to resolve issues.
• Identify opportunities to upsell or cross-sell products and services.
• Monitor client accounts, track usage, and analyze data for trends.
• Develop strategies to enhance client satisfaction and loyalty.
• Provide updates and reports to management on interactions and satisfaction levels.
• Stay informed about industry trends and market developments.
• Participate in training sessions to enhance product knowledge and customer service skills.

Skills

Communication

Interpersonal skills

Problem-solving

Time management

MS Office

CRM software

Consultative selling

SOW/MSA mgmt

Teamwork

Education

Bachelor's degree in business/admin

Job description

Peak Technologies in Orlando, FL seeks a Service Account Manager 1 to nurture client relationships, understand needs, and coordinate with sales, tech support, and operations to deliver solutions, driving retention and growth.

You will be the primary contact for inquiries, analyze usage data, and support SOW and MSA management. Strong communication and problem-solving, plus teamwork, are essential for success in a fast-paced tech services environment.