Technical Support Analyst I — Grow, Learn, Impact

ADP; Tempe (AZ); On-site; USD 52,000 - 72,000; Full time

Job summary

ADP is hiring a Technical Support Analyst in Tempe, AZ. You will provide on-the-spot technical support for ADP products, assist clients with hardware, software, and operating system issues via phone or remote access, and support upgrades and diagnostics.

Thrive in a metrics-driven call center with clear communication, professional client interactions, and a culture of inclusion. This role offers growth, ongoing training, and a supportive team environment.

Qualifications

• 1+ years of customer service experience.
• Bonus points for MCP or equivalent certification.

Responsibilities

• Assist clients with technical support, product upgrades, maintenance, and diagnostics.
• Troubleshoot, replicate issues, and develop creative solutions; escalate when needed.
• Serve as SME for browser/web access issues, OS, networks, and related products.

Skills

Customer Service

Technical Support

Job description

ADP is hiring a Technical Support Analyst in Tempe, AZ. You will provide on-the-spot technical support for ADP products, assist clients with hardware, software, and operating system issues via phone or remote access, and support upgrades and diagnostics.

Thrive in a metrics-driven call center with clear communication, professional client interactions, and a culture of inclusion. This role offers growth, ongoing training, and a supportive team environment.