Client Success & Sales Operations Specialist

Tata Consultancy Services; Middleburg (FL); On-site; USD 70,000 - 80,000; Full time

Job summary

Tata Consultancy Services in Florida seeks a customer success associate to clearly explain products and services to customers, highlight key features and benefits, and tailor solutions to meet business objectives.

In this role you will enter data accurately, coordinate with the Chanel sales team, guide customers through installations, manage milestones from order to activation, escalate issues when needed, and perform the initial billing review with customers to ensure accuracy.

Responsibilities

• Clearly explain products and services to customers, highlighting key features and benefits.
• Understand customer needs, concerns, and business objectives to provide tailored solutions.
• Guide customers in making informed decisions through effective communication and consultative selling.
• Process new service installations accurately through the ordering system.
• Manage customer milestones from order placement through successful service activation.
• Escalate milestone-related issues as needed to ensure timely resolution.
• Conduct the initial billing review with customers to confirm accuracy and address any questions.

Job description

Tata Consultancy Services in Florida seeks a customer success associate to clearly explain products and services to customers, highlight key features and benefits, and tailor solutions to meet business objectives.

In this role you will enter data accurately, coordinate with the Chanel sales team, guide customers through installations, manage milestones from order to activation, escalate issues when needed, and perform the initial billing review with customers to ensure accuracy.