Customer Success Advisor: Adoption & Support

Tata Consultancy Services; Milford (OH); On-site; USD 50,000 - 80,000; Full time

Job summary

Tata Consultancy Services is hiring a Customer Success Guide based in Milford, OH. You will deliver exceptional customer experiences through timely support, product guidance, and best practices to drive adoption of enterprise software solutions.

The role blends customer support, problem resolution, and consultative guidance to ensure customers realize maximum value and high loyalty. Expect collaborations with cross-functional teams to improve satisfaction and retention.

Qualifications

• Graduate degree or equivalent practical experience in customer success, customer support, or a related field.
• Undergraduate degree with minimum 18 months of relevant experience considered.

Responsibilities

• Serve as the first point of contact for customer inquiries via voice, chat, and email.
• Resolve customer issues at first contact with product knowledge and troubleshooting.

Skills

Customer-centric mindset

Verbal and written communication

Explain technical concepts

Structured problem solving

Education

Graduate degree or equivalent practical experience

Undergraduate degree with 18 months relevant experience

Tools

ServiceNow

AI tools for customer workflows

SaaS platforms

Job description

Tata Consultancy Services is hiring a Customer Success Guide based in Milford, OH. You will deliver exceptional customer experiences through timely support, product guidance, and best practices to drive adoption of enterprise software solutions.

The role blends customer support, problem resolution, and consultative guidance to ensure customers realize maximum value and high loyalty. Expect collaborations with cross-functional teams to improve satisfaction and retention.