Customer Success Representative

FF Inc; Miami (FL); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Competitive pay + bonuses

Hands-on training & coaching

Career growth opportunities

Collaborative team environment

Job summary

FF Inc in Miami, FL is hiring a Customer Success Representative to be the primary contact for clients, helping them onboard, resolve issues, and maximize value from our products.

You will guide customers through setup, provide proactive support, and collaborate with teammates to improve processes and customer experiences.

This full-time role offers hands-on training, opportunities for growth into senior roles, and a collaborative team environment.

Qualifications

• Excellent communication and interpersonal skills.
• Friendly, patient, and able to support diverse customers.
• Strong problem-solving and multi-tasking abilities.
• Basic computer literacy and CRM navigation.
• Experience in customer success or related roles is a plus but not required.
• Highly organized and reliable with attention to detail.
• Positive attitude in busy situations.

Responsibilities

• Be the main contact for customer questions and ongoing support.
• Help customers onboard, set up, or activate services.
• Understand needs and guide through best practices.
• Follow up to ensure satisfaction and product value.
• Troubleshoot issues and escalate when needed.
• Maintain accurate records of interactions and progress.
• Collaborate with team to improve customer experience.
• Identify opportunities for expansion or additional support.

Skills

Strong communication

Customer-focused

Problem solving

CRM basics

Organized

Team player

Tools

CRM systems

Job description

**Location: Miami, FL

Employment Type: Full-Time** About The Role We are looking for a friendly, proactive, and customer-focused Customer Success Representative to support our clients throughout their entire experience with our company. In this role, you will act as the primary point of contact for customers, helping them onboard, answering questions, resolving issues, and ensuring they get the most value from our products or services. This is an excellent opportunity for someone who enjoys building relationships, providing support, and helping customers succeed.

Key Responsibilities

• Serve as the main point of contact for customer questions, requests, and ongoing support
• Assist customers with onboarding, setup, or service activation
• Understand customer needs and guide them through best practices or solutions
• Follow up with customers to ensure satisfaction and successful use of services
• Troubleshoot issues and elevate to internal teams when necessary
• Maintain accurate records of customer interactions, updates, and progress
• Provide personalized service by understanding customer goals and challenges
• Monitor customer accounts to identify opportunities for improvement or additional support
• Collaborate with team members to enhance the customer experience and streamline processes

Qualifications

• Strong communication and interpersonal skills
• Friendly, patient, and comfortable supporting customers of all backgrounds
• Ability to problem-solve and manage multiple requests at once
• Basic computer literacy, including navigating systems or CRMs
• Experience in customer success, customer service, sales support, or account management is helpful but not required
• Highly organized, reliable, and detail-oriented
• Ability to maintain a positive attitude in busy or challenging situations

What We Offer

• Competitive pay with performance bonuses
• Hands-on training and ongoing coaching
• Opportunities to grow into senior customer success or account manager roles
• Supportive and collaborative team environment

Ideal Candidate

The ideal candidate is someone who genuinely enjoys helping people and wants to build strong, long-term relationships with customers. You’ll thrive here if you’re proactive, resourceful, patient, and committed to delivering an excellent customer experience from start to finish

Skills: customer health tracking,client retention,strategic conversations,relationship management,kpi management,goal-oriented,customer success,revenue,consultative approach,customer satisfaction,customer,product training,product adoption,upsell,renewal,saas experience,consultative mindset,customer success platforms,crm,communication skills,crm tools,renewal management,training,customer engagement,sales,saas,hubspot,onboarding,upselling,communication,sales collaboration,salesforce,renewal conversations,cross-functional collaboration