Client Success & Risk Specialist

Socket.dev; San Dimas (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

ADP in San Dimas, CA is hiring a Service Delivery Processing Specialist to support clients with funding questions and educate teams on risk policies. You will help mitigate financial exposure while upholding ADP's service reputation in a fast-paced environment.

You'll manage daily deadlines, handle high volumes of inbound calls, and collaborate with internal partners to resolve payroll issues and ensure timely payments across the US.

Qualifications

• At least one year of experience in a financial service environment or HRIS environment.
• Ability to work overtime hours during peak seasons.
• College degree is nice but not required; willingness to learn and adapt.

Responsibilities

• Assist clients with funding questions for all ADP products and guide internal teams on risk policies.
• Evaluate client funding behavior to mitigate risk and protect ADP's service reputation.
• Organize daily deadlines and manage a high volume of inbound calls to ensure timely payments.

Skills

Financial services experience

HR/HRIS systems experience

Education

College degree preferred

Tools

Payroll systems knowledge

Job description

ADP in San Dimas, CA is hiring a Service Delivery Processing Specialist to support clients with funding questions and educate teams on risk policies. You will help mitigate financial exposure while upholding ADP's service reputation in a fast-paced environment.

You'll manage daily deadlines, handle high volumes of inbound calls, and collaborate with internal partners to resolve payroll issues and ensure timely payments across the US.