Client Service & Product Specialist -Collections

ADP, Inc.; San Dimas (CA); On-site; USD 53,182,000 - 99,365,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Matched Retirement Savings

Wellness Program

Short-and Long-Term Disability

Charitable Contribution Match

Holidays

Personal Days & Vacation

Paid Volunteer Time Off

Job summary

ADP, Inc. is seeking a Service Delivery Processing Specialist to assist clients with funding questions and to educate internal teams on ADP's risk policies. The role emphasizes mitigating risk and ensuring timely processing to pay America.

You will work with banking partners, meet deadlines, and maintain client satisfaction in a fast-paced environment. The schedule is Monday-Friday, 6am-3pm PST, and ADP leaders will support your growth and success.

Qualifications

• At least one year of experience in financial services or HR/HRIS with systems experience.
• Ability to work overtime during peak seasons.
• College degree is not required; relevant experience is acceptable.
• Military experience is valued; diverse backgrounds are welcome.

Responsibilities

• Provide client support to help clients manage payroll solutions and resolve issues.
• Continuously upgrade payroll knowledge, including compliance and procedures.
• Maintain a daily schedule with high-volume inbound calls and peak-season workload.

Job description

Please note: the schedule for this role is Monday-Friday, 6am-3pm PST

ADP is hiring a Service Delivery Processing Specialist.

• Do you like to solve problems and work in a fast-paced environment?
• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will help our clients with funding questions for all ADP products. You will educate and guide clients and internal departments on ADP's risk policies. You will evaluate client funding behavior to mitigate risk for ADP. You carry the weight of ADP's service reputation and client satisfaction in your hands.

Daily, your focus will center around the mitigation of risk. You will work with our banking and internal partners, clients, and peers to provide timely resolution. In addition, there are several deadlines, reports, and transactions that you will process every day to ensure we pay America. Our environment is exciting and fast-paced!

To thrive in this role, it is essential that you can work under pressure. You will need to make sound and accurate decisions all while ensuring we pay employees and reduce financial exposure for ADP. You will feel a sense of accomplishment in knowing that you played a vital role in reducing risk for ADP and our clients. While this may sound scary, it's not! Our leaders are here to support you every step of the way. Creating a family-like environment is vital for our teams and ADP.

WHAT YOU'LL DO: Responsibilities:

What you can expect on a typical day:

• Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
• Learn. You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
• Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

TO SUCCEED IN THIS ROLE: Requirements

• You have at least one year of experience in a financial service environment or as an HR/HRIS practitioner with systems experience.
• You can work overtime hours during peak seasons.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well‑being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions.

We offer the following benefits:

• Medical
• Dental
• Vision
• Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short-and Long-Term Disability
• Charitable Contribution Match
• Holidays
• Personal Days & Vacation
• Paid Volunteer Time Off

The compensation for this role is USD $18.56 - USD $34.66 / Hour

*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.