Service Delivery Processing Specialist

Automatic Data Processing; Seattle (WA); On-site; USD 20,664 - 42,705; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement match

Wellness program

Disability insurance

Paid volunteer time off

Job summary

ADP is hiring a Client Service & Product Support Specialist to help clients with funding questions, educate on ADP policies, evaluate client funding behavior, and mitigate risk.

You will serve as a subject matter expert handling routine client requests, resolve routine concerns with predefined solutions, and answer non‑technical questions regarding ADP products. This role also provides guidance to less‑experienced colleagues.

Qualifications

• At least two years of experience in a customer-service environment or as an HR/HRIS practitioner with system experience.
• College degree desirable but not required.
• Military experience considered an asset.

Responsibilities

• Serve as a subject matter expert handling routine client requests.
• Resolve routine customer concerns with predefined solutions.
• Answer non‑technical questions regarding ADP products.
• Provide consultation and support to less‑experienced specialists.
• Learn and navigate ADP systems to respond to issues.
• Assist clients in managing their business, troubleshooting payroll issues, and delivering a seamless experience.
• Maintain a daily schedule to handle a high volume of inbound calls.

Skills

Customer service

HRIS experience

System navigation

High-volume calls

Education

College degree desirable

Tools

ADP systems

Job description

Job Overview

ADP is hiring a Client Service & Product Support Specialist to help clients with funding questions, educate on ADP policies, evaluate client funding behavior, and mitigate risk.

Responsibilities

• Serve as a subject matter expert handling routine client requests.
• Resolve routine customer concerns with predefined solutions.
• Answer non‑technical questions regarding ADP products.
• Provide consultation and support to less‑experienced specialists.
• Learn and navigate ADP systems to respond to issues.
• Assist clients in managing their business, troubleshooting payroll issues, and delivering a seamless experience.
• Maintain a daily schedule to handle a high volume of inbound calls.

Typical Day

• Client Support – manage clients’ business solutions, troubleshoot payroll issues, partner with business units.
• Continuous Learning – upgrade knowledge on payroll, compliance, SOPs, tools.
• Organization – adhere to daily schedule to handle inbound calls.

Qualifications

• At least two years of experience in a customer‑service environment or as an HR/HRIS practitioner with system experience.
• College degree desirable but not required.
• Military experience considered an asset.

Benefits

• Medical, Dental, Vision, Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short‑ and Long‑Term Disability
• Charitable Contribution Match
• Holidays, Personal Days & Vacation
• Paid Volunteer Time Off
• Competitive hourly pay ($15.48 – $31.39)

Diversity, Equity, Inclusion & Equal Employment Opportunity

ADP is committed to an inclusive, diverse and equitable workplace and provides equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based on ADP’s operating needs, applicant merit including qualifications, experience, ability, availability, cooperation, and job performance.

Ethics

ADP upholds high ethical standards and expects employees to demonstrate integrity and foster an honest, respectful workplace.