Client Success & Renewal Manager

Highmark; Parkersburg (WV); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Highmark Inc. in Parkersburg, WV is seeking a sales/ account liaison to maintain and grow existing business. The role combines proposal preparation, analysis, and cross-functional problem resolution within a hybrid on-site schedule.

You will collaborate with Client Managers and internal departments to ensure client objectives are met and satisfaction remains high. This position requires a Bachelor's degree or equivalent experience and 3 years in a related field.

Qualifications

• Service orientation and strong communication skills required.
• Ability to analyze data and develop proposals or materials.
• Experience in coordinating with multiple departments to resolve issues.

Responsibilities

• Partner with Client Manager to grow existing business and maintain relationships.
• Prepare benefit design analysis for proposals and quotes.
• Run financial reports and analyze utilization data etc.
• Develop specifications for new product implementations for clients.
• May conduct enrollment meetings during renewals.
• Resolve day-to-day account service issues and coordinate with Sales Support.
• Communicate via work plans and ensure effective implementation.

Skills

Service orientation

Diligence

Problem Solving

Communication

Drive for Results

Evaluates Critically

Influence & Persistence

Planning & Organizing

Education

Bachelor's Degree or relevant experience

Job description

Highmark Inc. in Parkersburg, WV is seeking a sales/ account liaison to maintain and grow existing business. The role combines proposal preparation, analysis, and cross-functional problem resolution within a hybrid on-site schedule.

You will collaborate with Client Managers and internal departments to ensure client objectives are met and satisfaction remains high. This position requires a Bachelor's degree or equivalent experience and 3 years in a related field.