Strategic Client Manager — Growth & Retention

Highmark Health Company; Parkersburg (WV); Hybrid; USD 85,000 - 130,000; Full time

Job summary

Highmark Health Company in Parkersburg, WV seeks a strategic consultant to manage a book of business and strengthen relationships with existing accounts. This hybrid role requires onsite presence 3 days per week (T, W, Th) and involves renewals, new product sales, and driving growth through effective account leadership.

The candidate will engage senior client stakeholders, broker networks, and cross-functional teams to craft customized solutions, execute business plans, and monitor performance

Qualifications

• State-specific Life, Accident & Health producer license required or must be obtained within 45 days of hire.
• 5 years of Account/Client Management experience or other relevant experience

Responsibilities

• Review new products, services, capabilities, and technologies with the client to sell assigned product lines, renewals and add-on sales.
• Manage relationships at senior levels with clients, consultants and brokers/producers by creating valued partnerships and networking.
• Develop sales solutions considering competition and political environment.
• Develop and implement business plans and metrics for retaining and growing membership and profitability.
• Conduct routine service calls and serve as the primary Group contact for strategic planning and consultation.
• Support customers during implementation of sales contracts and advocate for escalated services issues to ensure satisfaction.
• Prepare reports and documents for renewal and sales presentations.
• Lead internal partners in delivering client strategy.

Skills

Public speaking

Presentation

Communication

Negotiation

Organizational skills

Creativity

Persistence

Problem solving

Influence

Job description

Highmark Health Company in Parkersburg, WV seeks a strategic consultant to manage a book of business and strengthen relationships with existing accounts. This hybrid role requires onsite presence 3 days per week (T, W, Th) and involves renewals, new product sales, and driving growth through effective account leadership.

The candidate will engage senior client stakeholders, broker networks, and cross-functional teams to craft customized solutions, execute business plans, and monitor performance