Client Success & Renewal Lead

Gallagher; Rolling Meadows (IL); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative culture

Job summary

Gallagher is seeking an Associate Client Service Manager to join our Commercial team. In this role, you’ll lead efforts to deliver exceptional service and solutions to our clients. You’ll work closely with your team and clients to build strong relationships, solve challenges, and ensure every interaction adds value.

This is your opportunity to grow your career while making a meaningful impact. You’ll manage renewals, mentor teammates, explore opportunities for additional services, and help

Qualifications

• Bachelor's degree with 1+ years client service/claims management, or high school/GED with 3+ years experience.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• Desire to build relationships and deliver results.
• Adaptability and resilience with shifting priorities.
• Collaborative mindset to work with Gallagher teams.

Responsibilities

• Manage the renewal process by compiling information, analyzing needs, and delivering tailored solutions.
• Build and maintain strong relationships with clients through timely responses and strong service.
• Support your team in addressing client risk management needs through consultative conversations and personalized strategies.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Maintain accurate client and policy data using Gallagher’s systems and performing audits.
• Use Gallagher’s technology to enhance productivity and streamline processes.
• Mentor junior team members by providing feedback and fostering growth.
• Manage multiple priorities and ensure timely completion of tasks.

Skills

Client relationship building

Client service

Adaptability

Team collaboration

Education

Bachelor's degree

High School diploma or GED with 3+ years experience

Tools

Microsoft Office

Job description

Gallagher is seeking an Associate Client Service Manager to join our Commercial team. In this role, you’ll lead efforts to deliver exceptional service and solutions to our clients. You’ll work closely with your team and clients to build strong relationships, solve challenges, and ensure every interaction adds value.

This is your opportunity to grow your career while making a meaningful impact. You’ll manage renewals, mentor teammates, explore opportunities for additional services, and help