Client Success & Renewal Associate

Alertus Technologies; Baltimore (MD); Presencial; USD 31.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

Paid Holidays

401(k) Retirement Plan

Medical, Dental, and Vision Plans

Short-term Disability, Accident, Hosp,

Live Near Your Work HomeBuying Incenti

Employee Referral Bonuses

Descripción de la vacante

Alertus Technologies in Baltimore seeks an Associate Account Manager to nurture customer relationships, drive engagement, and ensure readiness of our unified notification solutions in times of crisis. You will manage multiple client accounts, coordinate with internal teams, and promote continued adoption of our platform.

You will travel up to 50% to client sites for training, renewals, and deployments, working with sales, support, and product teams to meet customer needs and identify expansion

Formación

• Bachelor's degree preferred or equivalent work experience.
• 0-2 years work experience in a fast paced sales driven company; preferably in a software or hardware market.
• Background of customer facing roles.

Responsabilidades

• Establishes, manages, and nurtures Alertus’ customer relationships and experiences in different client verticals to ensure satisfaction.
• Proactively develops relationships for continuity, training, and testing so the customer is prepared to activate their solution if necessary.
• Travels to customer sites to provide a personal touch to calls and emails.
• Supports renewal processes across top corporate accounts to grow annual recurring revenue.
• Educates clients on new features and trains staff to extend utilization.
• Liaises between internal teams to align customer needs with implementation, support, sales, marketing, finance, and product development.
• Captures feature requests and leads development of new features and training.
• Cultivates and closes new business opportunities through product expansions and referrals.
• Collaborates with Marketing to convert former and prospect clients to active clients.
• Develops documented diagrams and follows plans to completion.

Conocimientos

Interpersonal skills

Communication

Self-motivated

Project management

Facilitation

Salesforce

Collaboration

Client training

Travel 50%

Educación

Bachelor's degree preferred or equivalent

Herramientas

Salesforce

Descripción del empleo

Alertus Technologies in Baltimore seeks an Associate Account Manager to nurture customer relationships, drive engagement, and ensure readiness of our unified notification solutions in times of crisis. You will manage multiple client accounts, coordinate with internal teams, and promote continued adoption of our platform.

You will travel up to 50% to client sites for training, renewals, and deployments, working with sales, support, and product teams to meet customer needs and identify expansion