Account Manager – Customer Success & Growth

Alertus Technologies; Baltimore (MD); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Unlimited PTO

Paid Holidays

401(k)

Medical, Dental, and Vision Plans

Short-term Disability

Live Near Your Work HomeBuying Incenti

Employee Referral Bonuses

Flex Scheduling

Job summary

Alertus Technologies is seeking an Account Manager to manage top commercial accounts, drive customer engagement, and ensure readiness of our unified notification solutions. You will travel to customer sites, train staff, and coordinate with internal teams to deliver requests and features.

Ideal candidates have strong communication, 2–5 years in a fast-paced sales environment, and a technical understanding of Alertus products. Onboarding travel to our Baltimore HQ is required.

Qualifications

• Ability to travel at least 50% of the time.
• Strong interpersonal and written/oral communication skills.
• Self-motivated with ability to drive projects through to completion.

Responsibilities

• Build and nurture relationships with top commercial accounts to ensure satisfaction.
• Proactively engage for ongoing contact for training and readiness.
• Travel to customer sites to provide a personal touch and ensure readiness.
• Support renewals and drive growth in annual recurring revenue.
• Educate clients on new features and collect feedback via surveys/focus groups.

Skills

Travel 50%

Communication skills

Project management

Collaboration

Education

Bachelor's degree or equivalent

Tools

Salesforce CRM

Job description

Alertus Technologies is seeking an Account Manager to manage top commercial accounts, drive customer engagement, and ensure readiness of our unified notification solutions. You will travel to customer sites, train staff, and coordinate with internal teams to deliver requests and features.

Ideal candidates have strong communication, 2–5 years in a fast-paced sales environment, and a technical understanding of Alertus products. Onboarding travel to our Baltimore HQ is required.