Travel-Ready Account Manager - Customer Success & Growth

Alertus; Baltimore (MD); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Unlimited PTO

Paid Holidays

401(k) Retirement Plan

Medical, Dental, Vision

Disability Insurance

HomeBuying Incentive

Employee Referral Bonuses

Flex Scheduling

Job summary

Alertus is seeking an Account Manager to directly engage with customers, ensuring satisfaction with our notification solutions. You will drive readiness, manage relationships, and promote retention.

The ideal candidate has strong communication, organizational skills, and a technical understanding of our product capabilities, plus a drive to uncover customer needs for better results. Located in Baltimore with travel to HQ as needed.

Qualifications

• Travel at least 50% of the time is required.
• Strong interpersonal and written/oral communication skills.
• Self-motivated and able to work with minimal direction.
• Ability to drive projects to completion in challenging situations.
• Experience with CRM tools like Salesforce.
• Collaborate across departments and train clients when needed.
• Experience creating client-focused collateral and presentations.

Responsibilities

• Establish, manage, and nurture Alertus’ customer relationships in top commercial accounts.
• Proactively reach out for continuity, training, and testing so customers stay prepared.
• Travel to customer sites to personalize interactions.
• Support renewal processes to grow annual recurring revenue.
• Educate clients on new features and extend their utilization with trainings.
• Coordinate with implementation, support, sales, marketing, finance, and product teams.
• Capture feature requests and drive development and training for new capabilities.
• Develop new business opportunities through expansions and referrals.

Skills

Travel 50%

Interpersonal skills

Communication skills

Self-motivation

Project management

Salesforce

Cross-functional collaboration

Client training

Education

Bachelor's degree or equivalent

Tools

CRM (Salesforce)

Job description

Alertus is seeking an Account Manager to directly engage with customers, ensuring satisfaction with our notification solutions. You will drive readiness, manage relationships, and promote retention.

The ideal candidate has strong communication, organizational skills, and a technical understanding of our product capabilities, plus a drive to uncover customer needs for better results. Located in Baltimore with travel to HQ as needed.