Associate Account Manager

Alertus Technologies; Baltimore (MD); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Retirement Plan

Medical, Dental, and Vision Plans

Short-term Disability, Accident, Hosp,

Live Near Your Work HomeBuying Incenti

Employee Referral Bonuses

Job summary

Alertus Technologies in Baltimore seeks an Associate Account Manager to nurture customer relationships, drive engagement, and ensure readiness of our unified notification solutions in times of crisis. You will manage multiple client accounts, coordinate with internal teams, and promote continued adoption of our platform.

You will travel up to 50% to client sites for training, renewals, and deployments, working with sales, support, and product teams to meet customer needs and identify expansion

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• 0-2 years work experience in a fast paced sales driven company; preferably in a software or hardware market.
• Background of customer facing roles.

Responsibilities

• Establishes, manages, and nurtures Alertus’ customer relationships and experiences in different client verticals to ensure satisfaction.
• Proactively develops relationships for continuity, training, and testing so the customer is prepared to activate their solution if necessary.
• Travels to customer sites to provide a personal touch to calls and emails.
• Supports renewal processes across top corporate accounts to grow annual recurring revenue.
• Educates clients on new features and trains staff to extend utilization.
• Liaises between internal teams to align customer needs with implementation, support, sales, marketing, finance, and product development.
• Captures feature requests and leads development of new features and training.
• Cultivates and closes new business opportunities through product expansions and referrals.
• Collaborates with Marketing to convert former and prospect clients to active clients.
• Develops documented diagrams and follows plans to completion.

Skills

Interpersonal skills

Communication

Self-motivated

Project management

Facilitation

Salesforce

Collaboration

Client training

Travel 50%

Education

Bachelor's degree preferred or equivalent

Tools

Salesforce

Job description

Company Description

At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.

Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.

Job Description

The Associate Account Managers are responsible for working directly with our customers to ensure full, continuous satisfaction with our solutions and services are met. The Associate Account Manager’s ultimate goals are to drive customer engagement and readiness of our solutions in times of crisis. Their engagement activities are responsible for building strong customer relationships that promote customer retention as well as ensuring customers are aware of opportunities to better complete their unified notification solutions with simple, easy-to-deploy automated crisis response tools they may not yet have.

The ideal candidate will possess strong communication and organizational skills. They will need a strong technical understanding of our products’ current capabilities and the drive to find out more about our customers’ needs to ensure that our solutions are meeting their expectations to the fullest.

A Day in the Life:

• Establishes, manages, and nurtures Alertus’ customer relationships and experiences in our different client verticals to ensure customer satisfaction
• Proactively reaches out to develop customer relationships to ensure we have active points of contact for continuity,training, and testing so that the customer is always prepared to activate their solution if necessary
• Travels to customer sites to put a "human" experience behind every call and email.
• Manages and/or supports the renewal process across the assigned top corporate accounts in achieving growth in their annual recurring revenue
• Educates clients on new features, assists them with extending their utilization, refreshes their training and trains new staff, obtains their feedback regarding new features/capabilities and overall satisfaction through customer surveys, interviews, and focus groups
• Acts as a liaison between internal teams to ensure customer needs are being met; coordinating amongst implementation, technical support, sales, marketing, finance, and product development teams
• Acts as a liaison between our customers and our internal technical teams to capture and deliver product requests for desired features and spearheads projects for developing new features and the release and training of these features to our clients
• Cultivates and closes new business opportunities through product offering expansions, site expansions, and referrals.
• Will engage the Marketing team and develop a tailored marketing strategy to assist with converting former and prospect clients to active clients
• Attention to detail and development of documented diagrams to winback prospective clients
• Following a plan to completion

Required Skills & Abilities:

• Strong interpersonal skills including written and oral communication skills
• Self-motivated and able to work under minimal direction
• Ability to drive projects to completion in challenging circumstances
• Ability to facilitate discussion, identify, and implement alternatives or different
• Experience using Customer Relationship Management (CRM) tools such as SalesForce
• Ability to collaborate with other departments
• Experience creating client targeted collateral and presentations
• Experience developing and providing client training programs
• Ability to travel at least 50% of the time

Education & Experience:

• Bachelors degree preferred or equivalent work experience
• 0-2 years work experience in a fast paced sales driven company; preferably in a software or hardware market
• Background of customer facing roles

Alertus Career Advantages:

• Paid Time Off
• Paid Holidays
• 401(k) Retirement Plan
• Medical, Dental, and Vision Plans
• Short-term Disability, Accident, Hospital, and Cancer Insurance
• Live Near Your Work HomeBuying Incentive
• Employee Referral Bonuses

$22.82 - $26.74 an hour

The referenced base salary range represents the low and high end of Alertus’ salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications.

Additional Information:

Our approach to ArtificialIntelligence.Wevaluethehumanelementofourhiringprocess.WedonotuseAItoscreenapplicationsorreplacehumanjudgmentinourselection,andallfinaldecisionsaremadebyrealpeople.Weaskthatyouapproachyourapplicationwith the same spirit. The use of AI to answer interview questions during the interview or to take technical assessment tests is strictly prohibited and can result in the immediate disqualification of your candidacy. As a reminder, recording conversations is illegal in many states without dual party consent.

All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.

Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All your information will be kept confidential according to EEO guidelines.

AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP