Client Success & Order Coordinator

Target Steel Inc.; Flat Rock (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Target Steel Inc. is seeking a Customer Service Representative to own the customer relationship end-to-end, coordinate with internal teams, and ensure proactive communication.

The role emphasizes accurate order entry, urgency in management, and collaboration with sales and logistics to meet customer needs. Ideal candidates bring experience in manufacturing or distribution, strong communication, and the ability to manage multiple accounts, while proactively resolving issues and maintaining

Qualifications

• Prior experience in customer service, account management, or inside sales in a manufacturing or distribution environment.
• Strong written and verbal communication skills.
• Ability to manage multiple active accounts and orders simultaneously.
• Comfortable initiating difficult conversations internally and externally.
• Self-directed and proactive in handling customer needs.
• Proficiency in order management systems and Microsoft Office.

Responsibilities

• Own the customer relationship end-to-end and coordinate with internal teams.
• Enter and manage orders accurately and with urgency.
• Forecast customer demand and maintain inventory readiness.
• Communicate proactively with customers about timelines, updates, and issues.
• Collaborate with sales, quality, and logistics to drive pricing approvals and service levels.
• Resolve complaints and close the loop with customers.

Skills

Customer service

Account management

Inside sales

Communication skills

Multitasking

MS Office

Order management systems

Difficult conversations

Tools

Microsoft Office Suite

Job description

Target Steel Inc. is seeking a Customer Service Representative to own the customer relationship end-to-end, coordinate with internal teams, and ensure proactive communication.

The role emphasizes accurate order entry, urgency in management, and collaboration with sales and logistics to meet customer needs. Ideal candidates bring experience in manufacturing or distribution, strong communication, and the ability to manage multiple accounts, while proactively resolving issues and maintaining