Customer Success & Sales Support Specialist

Monarch Steel Company, Inc.; Cleveland (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with Company Match

Retirement Plan

Health Insurance

Dental Insurance

Vision Insurance

Accident, Hospital Indemnity, &  •

Life AD&D Insurance (50k)?

Life insurance

Disability Insurance

Employee Assistance Program

Tuition Reimbursement Program

Referral bonus Program - up to $1000

Steel Toe Subsidy

Prescription Safety Glasses Allowance

Vacation & Personal Time Off

Holiday Pay – Floating Holiday

Job summary

Monarch Steel Company, Inc. is actively seeking a Customer Service Representative to serve as a liaison between the company and its customers, handling order placement, changes, status, and scheduling. You will respond to product inquiries from customers and internal teams, and maintain accurate account records.

The role requires strong communication, organization, and problem-solving skills. Candidates should have a HS diploma or GED, with an Associate or bachelor’s degree preferred, plus 1–3

Qualifications

• HS diploma or GED required.
• Associates or bachelor’s degree in related field preferred.
• 1–3 years of customer service experience.
• Related industry knowledge is a plus.

Responsibilities

• Serve as liaison between company and customers for order placement, changes, status, and scheduling.
• Respond to inquiries about products and services from customers and internal teams.
• Maintain and manage customer files and reports.
• Develop and maintain strong professional relationships to increase sales.
• Stay informed on market trends and competitors’ services, prices, and sales.

Skills

CRM

Customer service

Communication

Problem solving

Organization

Education

HS diploma or GED

Associate or bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

Monarch Steel Company, Inc. is actively seeking a Customer Service Representative to serve as a liaison between the company and its customers, handling order placement, changes, status, and scheduling. You will respond to product inquiries from customers and internal teams, and maintain accurate account records.

The role requires strong communication, organization, and problem-solving skills. Candidates should have a HS diploma or GED, with an Associate or bachelor’s degree preferred, plus 1–3