Customer Support Coordinator — Fast-Paced Service & Orders

Mid Continent Steel and Wire, Inc.; Laredo (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading steel and wire company is seeking a detail-oriented Customer Support Coordinator. This role involves providing exceptional customer support, handling inquiries, and coordinating with various departments to enhance customer satisfaction. The ideal candidate will have strong communication skills and the ability to thrive in a fast-paced environment. Join our team and contribute to a seamless customer experience while ensuring timely order processing and problem resolution.

Qualifications

• 6-12 months experience in a customer service or administrative role.
• Basic understanding of inventory management and logistics.
• Ability to handle office equipment like phones and printers.

Responsibilities

• Answer phones in a professional manner and route calls appropriately.
• Maintain a positive attitude towards customers and coworkers.
• Process incoming orders and respond to customer inquiries promptly.
• Update customer database with call details and ensure order fulfillment.
• Conduct research to resolve customer complaints.

Skills

Good written and verbal communication skills

Good organizational and time management skills

Basic administrative and clerical skills

Ability to contribute as part of a team

Customer service skills

Education

Completion of Customer Service Onboarding LinkedIn Courses (Level 2)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook 365

Job description

A leading steel and wire company is seeking a detail-oriented Customer Support Coordinator. This role involves providing exceptional customer support, handling inquiries, and coordinating with various departments to enhance customer satisfaction. The ideal candidate will have strong communication skills and the ability to thrive in a fast-paced environment. Join our team and contribute to a seamless customer experience while ensuring timely order processing and problem resolution.