Client Success & Order Coordination Specialist

Buckeye Corrugated, Inc.; City of Syracuse (NY); On-site; USD 55,000 - 60,000; Full time

Job summary

Buckeye Corrugated, Inc. in Syracuse, NY seeks a Customer Service Representative to manage and support orders, act as a liaison between the sales team and clients, and coordinate with Creative Services, Procurement, Manufacturing and Shipping.

This full-time office role emphasizes accuracy, quotes, processing orders, maintaining customer data, and delivering exceptional service while collaborating across departments to meet client and company goals.

Qualifications

• Bachelor’s degree preferred.
• 2+ years of experience in the corrugated packing and/or POP display manufacturing industries.
• Knowledge of structural/graphic arts, lithographic printing, pre-press and fabrication is a plus.
• Proficiency in Amtech, Microsoft Office and Outlook.
• Demonstrated aptitude in problem-solving and decision making.

Responsibilities

• Serve as liaison between sales team and clients to support internal departments.
• Estimates and provides quotes to customers; processes and verifies purchase orders.
• Monitors and communicates across production, logistics and fulfillment.
• Maintains and updates customer data; supports design and execution of orders.
• Full-time role in an office setting with cross-functional collaboration.

Skills

Planning

Communication

Decision making

Attention to detail

Multitasking

Education

Bachelor's degree preferred

Tools

Amtech

Microsoft Office

Outlook

Job description

Buckeye Corrugated, Inc. in Syracuse, NY seeks a Customer Service Representative to manage and support orders, act as a liaison between the sales team and clients, and coordinate with Creative Services, Procurement, Manufacturing and Shipping.

This full-time office role emphasizes accuracy, quotes, processing orders, maintaining customer data, and delivering exceptional service while collaborating across departments to meet client and company goals.