Client Success & Production Liaison

Buckeye Corrugated, Inc. (BCI); City of Syracuse (NY); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental/Vision

401(k)

Paid time off

Bonus plan

Employee stock ownership

Job summary

Buckeye Corrugated, Inc. (BCI) is seeking a Customer Service Representative to bridge our sales team and clients, ensuring orders progress smoothly from quote to delivery.

You will estimate quotes, verify purchase orders, coordinate production, logistics, and data management, while supporting multiple departments in a fast-paced office setting in Syracuse, NY.

This role emphasizes teamwork, accuracy, and proactive communication to meet client expectations and company goals.

Qualifications

• 2+ years of experience in the corrugated packing and/or POP display manufacturing industries.
• Knowledge of structural/graphic arts, lithographic printing, pre-press and fabrication is a plus.
• Proficiency in Amtech, Microsoft Office and Outlook.
• Ability to multitask, managing multiple challenges and work under pressure with multiple interruptions.

Responsibilities

• Performing all duties from a foundation of trust and the highest ethical conduct, following established safety rules, company policies and procedures.
• Estimates and provides quotes to customers.
• Processes and verifies purchase orders.
• Records customer changes and processes through production.
• Analyzes warehouse items and replenishes based upon data analysis with management approval.
• Processes specifications to obtain a design and/or estimate.
• Supports teams to ensure proper design and execution of orders.
• Identifies required materials to ensure the successful completion of orders.
• Analyzes and purchases bulk buys on litho and top sheets with management approval.
• Monitors production processes for communication purposes including fulfillment, shipping and logistics requirements.
• Maintains, organizes, and updates customer data.
• Exemplifies a team spirit and provides exceptional support to internal team members and BCI’s customers.
• Maintains a well-organized workspace.
• Other tasks as assigned by supervisor.
• Full-time role in an office setting.

Skills

Planning & Organization

Interpersonal skills

Decision making

Detail oriented

Multitasking

Education

Bachelor’s degree preferred

Tools

Amtech

Microsoft Office

Outlook

Job description

Buckeye Corrugated, Inc. (BCI) is seeking a Customer Service Representative to bridge our sales team and clients, ensuring orders progress smoothly from quote to delivery.

You will estimate quotes, verify purchase orders, coordinate production, logistics, and data management, while supporting multiple departments in a fast-paced office setting in Syracuse, NY.

This role emphasizes teamwork, accuracy, and proactive communication to meet client expectations and company goals.