Customer Service Representative

Atlas Container Corporation; Maryland; Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

Atlas Container Corporation in Maryland seeks a detail‑oriented Customer Service/Order Entry specialist to collaborate with customers, the sales team, production and shipping to ensure accurate orders and timely delivery.

You will coordinate order entry, shipping, inventory, and production scheduling, maintain strong communication, and troubleshoot issues across departments to achieve complete customer satisfaction.

Qualifikationen

• High School Diploma or GED; some college preferred.
• 2–5 years in Customer Service, preferably in a corrugated environment.
• Experience with Sage and Kiwi software.
• Ability to manage multiple tasks with distractions.
• Strong sense of urgency and ability to manage multiple projects.
• Excellent verbal and written communication and customer relations.
• Strong organizational and presentation skills.

Aufgaben

• Coordinate customer requirements including order entry, shipping, inventory management and scheduling.
• Enter orders accurately and follow up with customers.
• Display understanding of plant process flow and its impact on requests.
• Maintain communication with internal and external parties via phone, email and fax.
• Review customer profiles and product usage reports.
• Expedite orders with production and delivery schedules.
• Troubleshoot issues by coordinating across departments to ensure satisfaction.
• Utilize IT systems and office productivity software.
• Serve as a principal customer contact and maintain product knowledge.
• Perform related duties as assigned.

Kenntnisse

Customer service

Corrugated industry experience

Multitasking

Time management

Problem solving

Communication skills

Presentation skills

Organizational skills

Ausbildung

High School Diploma / GED

Some college

Tools

Sage

Kiwi

Jobbeschreibung

This position will report to the Customer Service Manager. This position is responsible for working with and building relationships with the customers, sales team, production and shipping.

Essential Functions

• Coordinates customer requirements to include: order entry, shipping, inventory management, production scheduling and tooling.
• Accurately enter orders based on customer specifications, and follow-up with customers as necessary.
• Display basic understanding of plant process/product flow and impact on customer requests.
• Participates in team environment, ensuring proper service to customers at all times.
• Maintains constant communication via phone calls, e-mail and fax with all parties both internally and externally.
• Review customer profiles and product usage reports.
• Expedite customer orders with production and delivery schedules.
• Involved with ability to troubleshoot unexpected problems by coordinating efforts among all related departments to ensure complete customer satisfaction.
• Utilizes IT systems proficiently as well as office productivity software.
• Generally considered a principal customer contact.
• Maintain core products knowledge.
• Perform other related duties as assigned.

Requirements

• High School Diploma / GED required. Some college preferred
• 2-5 years of previous experience in a Customer Service position; specifically, in a corrugated environment.
• Knowledge of Sage and Kiwi
• Ability to manage work load with various distractions
• Position requires availability Monday-Friday, first shift
• Must have a high sense of urgency while managing multiple projects
• Candidate must have a general inquisitiveness, strong desire to learn, and high problem solving aptitude
• Strong organizational and project management skills with attention to detail.
• Excellent oral/written communication skills, excellent customer relation skills, and well-developed presentation skills.