Customer Service & Operations Liaison - Employee Ownership

Buckeye Corrugated, Inc. (BCI); Cedar Falls (IA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Benefits

401(k)

Paid Time Off

Holidays

Bonus Plan

Employee Stock Ownership

Job summary

Buckeye Corrugated, Inc. (BCI) is seeking a Customer Service Representative to manage orders and serve as the liaison between the sales team and clients.

You will support Creative Services, Sales, Customer Service, Procurement, Manufacturing, and Finishing to ensure goals are achieved. The role requires strong planning, communication, and multitasking skills, with emphasis on accuracy, data integrity, and timely responses to customers and internal teams.

Qualifications

• Bachelor’s degree preferred.
• 2+ years of experience in the corrugated packing and/or POP display manufacturing industries.
• Knowledge of structural/graphic arts, lithographic printing, pre-press and fabrication is a plus.
• Proficiency in Amtech, Microsoft Office and Outlook.
• Demonstrated aptitude in problem-solving and decision making.

Responsibilities

• Estimates and provides quotes to customers.
• Processes and verifies purchase orders.
• Records customer changes and processes through production.
• Monitors production processes for communication with fulfillment and logistics.
• Maintains, organizes, and updates customer data.
• Exemplifies teamwork and supports internal departments and customers.

Skills

Planning

Interpersonal skills

Verbal communication

Written communication

Decision making

Problem solving

Detail orientation

Multitasking

Education

Bachelor’s degree preferred

2+ years in corrugated packing/POP display

Tools

Amtech

Microsoft Office

Outlook

Job description

Buckeye Corrugated, Inc. (BCI) is seeking a Customer Service Representative to manage orders and serve as the liaison between the sales team and clients.

You will support Creative Services, Sales, Customer Service, Procurement, Manufacturing, and Finishing to ensure goals are achieved. The role requires strong planning, communication, and multitasking skills, with emphasis on accuracy, data integrity, and timely responses to customers and internal teams.