Client Operations Manager I — Remote (LA/San Diego)

Crafty; Los Angeles (CA); Remote; USD 70,000 - 75,000; Full time

Benefits offered by this job

Healthcare plan

401k

Paid time off

Parental leave

Snacks & beverages

Team events

Job summary

Crafty is seeking a Client Operations Manager I to deliver best-in-class experiences to clients in the LA and San Diego markets. This remote role is based in Los Angeles and will serve as the primary contact for a defined client list, ensuring food and beverage programs run smoothly and meet client expectations.

The role emphasizes client happiness, retention and growth, with targets including maintaining high retention, maximizing budget utilization, and delivering an exceptional onsite

Qualifications

• Experience delivering client-focused operations.
• Strong communication and collaboration skills.
• Ability to travel when required.

Responsibilities

• Deliver best-in-class experiences to clients in LA/San Diego markets.
• Serve as primary contact for a defined client list and ensure programs run as expected.
• Coordinate with cross-functional teams to optimize operational workflows and client outcomes.
• Utilize Crafty tools to optimize resources and drive client satisfaction.

Skills

Client Obsessed

Patience

Proactive Service

Interpersonal Communication

Written Communication

Time Management

Autonomy

Job description

Crafty is seeking a Client Operations Manager I to deliver best-in-class experiences to clients in the LA and San Diego markets. This remote role is based in Los Angeles and will serve as the primary contact for a defined client list, ensuring food and beverage programs run smoothly and meet client expectations.

The role emphasizes client happiness, retention and growth, with targets including maintaining high retention, maximizing budget utilization, and delivering an exceptional onsite