Client Success Operations Specialist

Pearson; Pierre (SD); On-site; USD 36,000 - 39,000; Full time

Job summary

Pearson Professional Assessments is hiring an Advanced Associate to help keep client testing programs running smoothly. This hands‑on role partners with Program Managers, handles client maintenance and program changes, and supports launches and deadlines across teams.

The position emphasizes problem-solving, organization, and clear communication in a fast-paced environment. The hourly rate reflects competitive compensation for ongoing client services operations.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years of experience in client support, customer success, or operations.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Proven ability to manage multiple priorities in a fast‑paced environment.
• Experience working with business systems, databases, or reporting tools.
• Ability to work independently while collaborating across teams.

Responsibilities

• Partner with Program Managers to support daily client program operations.
• Complete client maintenance, configuration updates, and requested program changes.
• Support launches, enhancements, special projects, deadlines, and deliverables.
• Manage Client Services work requests, Service Direct cases, assignments, due dates, and status updates.
• Work with stakeholders to gather missing information, remove blockers, and keep requests moving.
• Provide test event support a few times a year, max 5 weekends where additional hours are needed.
• Maintain procedures, knowledge resources, and operational documentation.

Skills

Strong organizational skills

Excellent communication

Multitasking

Independent with cross-team collab

Problem-solving

CRM/ticketing experience

Reporting tools knowledge

Education

Bachelor's degree or equivalent

Tools

CRM systems

Databases/Reporting tools

Job description

Pearson Professional Assessments is hiring an Advanced Associate to help keep client testing programs running smoothly. This hands‑on role partners with Program Managers, handles client maintenance and program changes, and supports launches and deadlines across teams.

The position emphasizes problem-solving, organization, and clear communication in a fast-paced environment. The hourly rate reflects competitive compensation for ongoing client services operations.