Client Programs & Operations Specialist

Pearson; Concord (NH); On-site; USD 75,640,000 - 82,667,000; Full time

Job summary

Pearson is seeking an Advanced Associate to help keep client testing programs running smoothly. You will partner with Program Managers, support client and candidate issue resolution, manage work requests, and help improve Client Services operations.

This hands-on operations role suits someone who enjoys solving problems, staying organized, and working across teams to keep client work moving. Expect to contribute across launches, updates, and special projects.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years of experience in client support, customer success, or operations.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills, with the ability to make sound decisions.
• Experience working with business systems, databases, or reporting tools.
• Ability to work independently while collaborating across teams.

Responsibilities

• Partner with Program Managers to support daily client program operations.
• Complete client maintenance, configuration updates, and requested program changes.
• Support launches, enhancements, special projects, deadlines, and deliverables.
• Manage Client Services work requests, Service Direct cases, assignments, due dates, and status updates.
• Work with stakeholders to gather missing information, remove blockers, and keep requests moving.
• Provide test event support a few times a year, up to 5 weekends with extra hours when needed.
• Maintain procedures, knowledge resources, and operational documentation.
• Provide application and process guidance to Program Managers and internal teams.
• Identify and support improvements that increase efficiency, quality, and consistency.

Skills

Bachelor's degree or equivalent

2+ years client support

Organizational skills

Written and verbal communication

Multitasking in fast-paced environment

Analytical/problem-solving

Experience with business systems/datab

Independent & collaborative

Education

Bachelor's degree

Tools

CRM systems

Ticketing tools

Workflow/project management tools

Job description

Pearson is seeking an Advanced Associate to help keep client testing programs running smoothly. You will partner with Program Managers, support client and candidate issue resolution, manage work requests, and help improve Client Services operations.

This hands-on operations role suits someone who enjoys solving problems, staying organized, and working across teams to keep client work moving. Expect to contribute across launches, updates, and special projects.