Client Programs Operations Specialist

Pearson; Hartford (CT); On-site; USD 36,000 - 40,000; Full time

Job summary

Pearson is seeking an Advanced Associate to help manage client testing programs and keep operations running smoothly. You’ll partner with Program Managers, handle client maintenance, and drive timely program changes across teams.

This hands-on role emphasizes problem solving, organization, and clear communication as you support launches, projects, and service requests in a fast-paced environment. Compensation reflects hourly work and a collaborative culture at Pearson.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years of experience in client support, customer success, or operations.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills, with the ability to make sound decisions.
• Experience working with business systems, databases, or reporting tools.
• Ability to work independently while collaborating across teams.

Responsibilities

• Partner with Program Managers to support daily client program operations.
• Complete client maintenance, configuration updates, and requested program changes.
• Support launches, enhancements, special projects, deadlines, and deliverables.
• Manage Client Services work requests, Service Direct cases, assignments, due dates, and status updates.
• Work with stakeholders to gather missing information, remove blockers, and keep requests moving.
• Provide test event support a few times a year, up to 5 weekends with extended hours when needed.
• Maintain procedures, knowledge resources, and operational documentation.
• Provide guidance to Program Managers and internal teams on applications and processes.
• Identify and support improvements that increase efficiency, quality, and consistency.

Skills

Organizational skills

Time management

Written communication

Verbal communication

Multi-tasking

Analytical thinking

Problem solving

Independent work

Education

Bachelor's degree or equivalent

Tools

CRM

Ticketing systems

Workflow tools

Reporting tools

Databases

Job description

Pearson is seeking an Advanced Associate to help manage client testing programs and keep operations running smoothly. You’ll partner with Program Managers, handle client maintenance, and drive timely program changes across teams.

This hands-on role emphasizes problem solving, organization, and clear communication as you support launches, projects, and service requests in a fast-paced environment. Compensation reflects hourly work and a collaborative culture at Pearson.