Senior Client Operations Specialist

Pearson; Santa Fe (NM); On-site; USD 75,651,000 - 82,777,000; Full time

Job summary

Pearson is seeking an Advanced Associate to help keep client testing programs running smoothly. This hands-on operations role partners with Program Managers, supports client and candidate issue resolution, and helps improve Client Services operations.

You will work across teams to keep client work moving, manage work requests, and ensure timely changes, launches, and updates are delivered with high quality. Pearson offers hourly compensation and opportunities across global testing programs.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years of experience in client support, customer success, or operations.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills, with the ability to make sound decisions.
• Experience working with business systems, databases, or reporting tools.
• Ability to work independently while collaborating across teams.

Responsibilities

• Partner with Program Managers to support daily client program operations.
• Complete client maintenance, configuration updates, and requested program changes.
• Support launches, enhancements, and deadlines.
• Manage Client Services work requests, Service Direct cases, assignments, due dates, and status updates.
• Gather missing information, remove blockers, and keep requests moving.
• Provide test event support up to 5 weekends a year when needed.
• Maintain procedures, knowledge resources, and operational documentation.
• Provide application and process guidance to Program Managers and internal teams.
• Identify and support improvements that increase efficiency, quality, and consistency.

Skills

Time management

Communication skills

Prioritization

Analytical thinking

Problem solving

Collaboration

Independent working

Education

Bachelor's degree or equivalent

Tools

CRM

Ticketing systems

Reporting tools

Job description

Pearson is seeking an Advanced Associate to help keep client testing programs running smoothly. This hands-on operations role partners with Program Managers, supports client and candidate issue resolution, and helps improve Client Services operations.

You will work across teams to keep client work moving, manage work requests, and ensure timely changes, launches, and updates are delivered with high quality. Pearson offers hourly compensation and opportunities across global testing programs.