Client Programs Operations Specialist

Pearson; Lansing (MI); On-site; USD 36,000 - 40,000; Full time

Job summary

Pearson Professional Assessments is seeking an Advanced Associate to support client testing programs and partner with Program Managers to resolve issues. The role involves handling client maintenance, updates, launches, and service requests while ensuring timely progress across teams.

Ideal candidates have strong organizational skills, a Bachelor’s degree or equivalent, and experience in client support or operations.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years of experience in client support, customer success, or operations.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills, with the ability to make sound decisions.
• Experience working with business systems, databases, or reporting tools.
• Ability to work independently while collaborating across teams.

Responsibilities

• Partner with Program Managers to support daily client program operations.
• Complete client maintenance, configuration updates, and requested program changes.
• Support launches, enhancements, special projects, deadlines, and deliverables.
• Manage Client Services work requests, Service Direct cases, assignments, due dates, and status updates.
• Work with stakeholders to gather missing information, remove blockers, and keep requests moving.
• Provide test event support a few times a year, max 5 weekends where working additional hours is needed.
• Maintain procedures, knowledge resources, and operational documentation.
• Provide application and process guidance to Program Managers and internal teams.
• Identify and support improvements that increase efficiency, quality, and consistency.

Skills

Organizational skills

Time management

Written and verbal communication

Multi-priority management

Analytical and problem-solving

Experience with business systems/tools

Education

Bachelor's degree or equivalent

Tools

CRM tools

Ticketing systems

Workflow/project management tools

Job description

Pearson Professional Assessments is seeking an Advanced Associate to support client testing programs and partner with Program Managers to resolve issues. The role involves handling client maintenance, updates, launches, and service requests while ensuring timely progress across teams.

Ideal candidates have strong organizational skills, a Bachelor’s degree or equivalent, and experience in client support or operations.