Client Programs & Operations Specialist

Pearson; Carson City (NV); On-site; USD 36,000 - 40,000; Full time

Job summary

Pearson is seeking an Advanced Associate to help run client testing programs smoothly and support across Program Managers, clients, and candidates. This hands-on operations role emphasizes problem solving, organization, and cross-team coordination to keep client work moving.

You will help with client maintenance, configurations, and program changes while supporting launches and deadlines. Strong communication and multitasking will be essential in this fast-paced environment.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years in client support, customer success, or operations.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills with sound decision-making.
• Experience with business systems, databases, or reporting tools.
• Ability to work independently while collaborating across teams.

Responsibilities

• Partner with Program Managers to support daily client program operations.
• Complete client maintenance, configuration updates, and requested program changes.
• Support launches, enhancements, special projects, deadlines, and deliverables.
• Manage Client Services work requests, Service Direct cases, assignments, due dates, and status updates.
• Work with stakeholders to gather missing information, remove blockers, and keep requests moving.
• Provide test event support a few times a year, max 5 weekends with extra hours as needed.
• Maintain procedures, knowledge resources, and operational documentation.
• Provide application and process guidance to Program Managers and internal teams.
• Identify and support improvements that increase efficiency, quality, and consistency.

Skills

Bachelor's degree

2+ years experience

Organizational skills

Written and verbal communication

Multitasking

Analytical/problem-solving

Experience with business systems

Independent collaboration

Education

Bachelor's degree or equivalent

Tools

CRM

Ticketing systems

Workflow tools

Project management tools

Job description

Pearson is seeking an Advanced Associate to help run client testing programs smoothly and support across Program Managers, clients, and candidates. This hands-on operations role emphasizes problem solving, organization, and cross-team coordination to keep client work moving.

You will help with client maintenance, configurations, and program changes while supporting launches and deadlines. Strong communication and multitasking will be essential in this fast-paced environment.