Client Programs & Operations Associate

Pearson; Denver (CO); On-site; USD 36,000 - 39,000; Full time

Job summary

Pearson Professional Assessments is seeking an Advanced Associate to support client testing programs and resolve issues across programs. This hands-on role partners with Program Managers, manages work requests, and helps keep client work moving.

You will handle client maintenance, configuration updates, launches, and projects, while guiding internal teams and maintaining documentation. Strong organization, communication, and problem-solving skills are essential.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years of experience in client support, customer success, or operations.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Experience with business systems, databases, or reporting tools.
• Ability to work independently while collaborating across teams.

Responsibilities

• Partner with Program Managers to support daily client program operations.
• Complete client maintenance, configuration updates, and requested program changes.
• Support launches, enhancements, special projects, deadlines, and deliverables.
• Manage Client Services work requests, Service Direct cases, assignments, due dates, and status updates.
• Work with stakeholders to gather missing information, remove blockers, and keep requests moving.
• Provide test event support a few times per year, max 5 weekends where working additional hours is needed.
• Maintain procedures, knowledge resources, and operational documentation.
• Provide application and process guidance to Program Managers and internal teams.
• Identify and support improvements that increase efficiency, quality, and consistency.

Skills

Organizational skills

Communication skills

Time management

Multitasking

Analytical thinking

Independent collaboration

Problem-solving

Education

Bachelor's degree

Tools

CRM

Ticketing systems

Workflow tools

Project management tools

Reporting tools

Job description

Pearson Professional Assessments is seeking an Advanced Associate to support client testing programs and resolve issues across programs. This hands-on role partners with Program Managers, manages work requests, and helps keep client work moving.

You will handle client maintenance, configuration updates, launches, and projects, while guiding internal teams and maintaining documentation. Strong organization, communication, and problem-solving skills are essential.