Client Programs Operations Specialist

Pearson; Olympia (WA); On-site; USD 36,000 - 40,000; Full time

Job summary

Pearson is seeking an Advanced Associate to help keep client testing programs running smoothly. This hands-on operations role partners with Program Managers, supports client and candidate issue resolution, manages work requests, and helps improve Client Services operations.

The role requires problem-solving, organization, and collaboration across teams to keep client work moving. It also includes limited test-event support and ongoing documentation maintenance.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years in client support, customer success, or operations.
• Strong analytical and problem-solving skills for decisions.

Responsibilities

• Partner with Program Managers to support daily client program operations.
• Complete client maintenance, configuration updates, and requested program changes.
• Support launches, enhancements, special projects, deadlines, and deliverables.
• Manage Client Services work requests, Service Direct cases, assignments, due dates, and status updates.
• Gather missing information, remove blockers, and keep requests moving.
• Provide test event support up to 5 weekends per year when needed.
• Maintain procedures, knowledge resources, and operational documentation.
• Provide application and process guidance to Program Managers and internal teams.
• Identify and support improvements that increase efficiency, quality, and consistency.

Skills

Strong organizational skills

Time management

Excellent written and verbal沟通

Education

Bachelor's degree or equivalent

Job description

Pearson is seeking an Advanced Associate to help keep client testing programs running smoothly. This hands-on operations role partners with Program Managers, supports client and candidate issue resolution, manages work requests, and helps improve Client Services operations.

The role requires problem-solving, organization, and collaboration across teams to keep client work moving. It also includes limited test-event support and ongoing documentation maintenance.