Client Success & Operations Specialist

IQVIA Inc; New Providence (NJ); On-site; USD 53,000 - 133,000; Full time

Job summary

IQVIA in New Jersey is seeking a client-focused professional to ensure delivery of business services, products, and solutions with high customer satisfaction and retention. You will collaborate with production and client teams, lead deployment of Tech & Apps products, and provide technical support as needed.

The role demands strong communication, analytical, and organizational skills, plus the ability to manage multiple priorities in a fast-paced environment and coordinate across functions to

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant professional experience.
• Experience in customer support, business operations, project coordination, healthcare administration, technology support, or related field.
• Strong problem-solving, analytical, organizational, and follow-through skills.
• Experience using ticketing systems, customer relationship management platforms, or comparable support tools.
• Excellent written and verbal communication skills, with the ability to communicate clearly with both business and technical audiences.
• Ability to manage multiple priorities in a fast-paced, client-focused environment.
• Demonstrated ability to coordinate across functions and build effective stakeholder relationships.

Responsibilities

• Takes responsibility for the quality of service delivered to clients, ensuring clients obtain maximum value from products and services.
• Answers client queries and collaborates with production to get data in client-desired formats.
• May lead projects between business and client teams; develop translatable client action plans with internal teams; provide training in databases and products, and assist with pricing products.
• Develop and manage deployment of Tech & Apps products.
• In charge of communication with clients on Tech & Apps projects / solutions.
• Provide technical support to clients when required.
• Analyze the customer’s requirements and ensure that outcomes are delivered on time, with high quality standards.

Skills

Problem-solving

Analytical thinking

Organizational skills

Communication

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Tools

Ticketing systems

CRM platforms

Job description

IQVIA in New Jersey is seeking a client-focused professional to ensure delivery of business services, products, and solutions with high customer satisfaction and retention. You will collaborate with production and client teams, lead deployment of Tech & Apps products, and provide technical support as needed.

The role demands strong communication, analytical, and organizational skills, plus the ability to manage multiple priorities in a fast-paced environment and coordinate across functions to