Client Success Analyst — Strategic Relationship Builder

IQVIA; Wayne (PA); On-site; USD 53,000 - 133,000; Full time

Job summary

IQVIA is seeking a Client Service professional to ensure clients maximize value from products and services, fostering long-term relationships across accounts. You will ensure deliverables meet specifications, coordinate with account managers, and support client inquiries with precise, timely responses.

Requirements include a Bachelor's degree, 4 years of related work experience, and 1–2 years in IQVIA client service. Travel to client sites may be required.

Qualifications

• Bachelor's degree required.
• 4 years of related work experience.
• 1–2 years as IQVIA Client Service Representative.
• Broad knowledge of client service concepts and IQVIA products.
• Meeting facilitation, presentation and training experience.
• Proficiency in PC applications, such as Excel.

Responsibilities

• Ensure fulfillment of contract specifications and ad-hoc client requests to build client satisfaction.
• Assist in building and maintaining effective client relationships as day-to-day contact.
• Verify that product deliverables meet customer specifications, including timeliness and quality.
• Partner with account managers and clients to derive value from IQVIA products and identify revenue opportunities.
• Maintain effective internal communications with sales and client service support.
• Monitor performance against service agreements and ensure client obligations are met.
• Research, analyze, and respond to clients requiring in-depth knowledge of client/business line.

Skills

Client service

Relationship building

Problem solving

Communication

Excel proficiency

Meeting facilitation

Presentation skills

Data analysis

Travel willingness

Education

Bachelor's Degree

Tools

Excel

Job description

IQVIA is seeking a Client Service professional to ensure clients maximize value from products and services, fostering long-term relationships across accounts. You will ensure deliverables meet specifications, coordinate with account managers, and support client inquiries with precise, timely responses.

Requirements include a Bachelor's degree, 4 years of related work experience, and 1–2 years in IQVIA client service. Travel to client sites may be required.