Strategic Client Success Partner

IQVIA; Wayne (PA); On-site; USD 53,000 - 133,000; Full time

Job summary

IQVIA is seeking a client-focused specialist to serve as the primary liaison between the client and IQVIA for a defined market. You will maintain post-sale contact, ensuring clients obtain maximum value from IQVIA products and services to foster a productive long-term relationship.

You will build relationships, explain usage of deliverables, and identify opportunities within existing accounts. Travel to client sites may be required up to 10%.

Qualifications

• Bachelor's Degree required.
• 3-5 years related experience preferred.
• Knowledge of client service concepts and IQVIA products beneficial.

Responsibilities

• Serve as primary support liaison between client and IQVIA for assigned group.
• Maintain post-sale contact to maximize value and foster long-term relationships.
• Proactively support client needs and act as day-to-day contact.
• Explain and expand usage of IQVIA deliverables to derive revenue opportunities.
• Monitor performance against service agreements and ensure obligations are met.
• Conduct product/services and process training for clients and employees.
• Lead client meetings at client sites; travel up to 10% as needed.
• Collaborate with account managers to address business issues and client solutions.

Skills

Meeting facilitation

Presentation

Training experience

Time management

Customer service

Problem solving

Analytical thinking

Relationship management

Travel up to 10%

Education

Bachelor's Degree

Tools

Excel

Job description

IQVIA is seeking a client-focused specialist to serve as the primary liaison between the client and IQVIA for a defined market. You will maintain post-sale contact, ensuring clients obtain maximum value from IQVIA products and services to foster a productive long-term relationship.

You will build relationships, explain usage of deliverables, and identify opportunities within existing accounts. Travel to client sites may be required up to 10%.